Sign in

Order cancellation

RETURN

As a consumer, you have the right to withdraw from the contract concluded in the Online Store within 28 days without giving any reason. Term

to withdraw from the contract expires after 14 days from the date on which you came into possession of things. Within 14 days of the receipt of possession of the item, you must report the return via the return form in the "My returns" tab. Then you have 14 days to return the parcel. Returns should be sent to the following address:

SALSURA NUTRITION LTD
POLAND
Street: NA STOKU 40A
Post code: 43-607
 City: JAWORZNO

With the note: RETURN and RETURN NO

In the "My returns" tab, you generate a return form, which you must then attach to the repayable package. In this tab you can also follow the payback phases.

In the event of withdrawal from this contract, we will refund to you the payment received immediately, and in any case no later than 14 days from the date on which we received the return. We will make a refund using the same payment methods that you used in the original transaction. Payments by traditional bank transfer and payment on delivery are made by bank transfer to the indicated account number, unless you have explicitly agreed to another solution.

We do not collect COD parcels.

You will have to bear the direct cost of returning the items.

Insert the original packed product into the package with the return document
and a purchase document (receipt or invoice). Attention! If you do not attach the form, the package will be sent back to you at your expense. If you do not receive the package, it will be sent again and additional shipping costs will be added.

COMPLAINTS

In order to investigate the complaint as soon as possible, please send us a short description of the defect and photo by e-mail to the address sales@salsuranutrition.com

Send us the product in the original packaging along with the completed form and receipt. The complaint will be processed within 14 days from the date we received the package.

Attention! If you do not attach the form, the package will be sent back to you at your expense.

In the event of non-compliance, write the appropriate report you will receive

from the courier.

 

pixel